ZyXEL Communications P-2302HWUDL-P1 Guía de usuario Pagina 287
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P-2302HWUDL-P1 Series User’s Guide
287
CHAPTER 25
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.
• Power, Hardware Connections, and LEDs
• ZyXEL Device Access and Login
• Internet Access
• Phone Calls and VoIP
• Problems With USB Device Connection
25.1 Power, Hardware Connections, and LEDs
V The ZyXEL Device does not turn on. None of the LEDs turn on.
1 Make sure you are using the power adaptor or cord included with the ZyXEL Device.
2 Make sure the power adaptor or cord is connected to the ZyXEL Device and plugged in
to an appropriate power source. Make sure the power source is turned on.
3 Turn the ZyXEL Device off and on.
4 Disconnect and re-connect the power adaptor or cord to the ZyXEL Device.
5 If the problem continues, contact the vendor.
V One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See Section 1.4 on page 36.
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Disconnect and re-connect the power adaptor to the ZyXEL Device.
5 If the problem continues, contact the vendor.
- P-2302HWUDL-P1 Series 1
- About This User's Guide 3
- Document Conventions 4
- Icons Used in Figures 5
- Safety Warnings 6
- Safety Warnings 7
- Contents Overview 10
- Table of Contents 11
- Chapter 6 13
- Chapter 7 13
- List of Figures 21
- List of Tables 27
- Introduction 31
- Wizards and Status 31
- CHAPTER 1 33
- 1.1.2 VoIP Trunking Gateway 34
- 1.4 LEDs (Lights) 36
- Table 1 LED Descriptions 37
- CHAPTER 2 39
- Figure 8 Login Screen 40
- 2.3.1 Reset Button and WLAN 42
- 2.4.1 Title Bar 43
- 2.4.2 Navigation Panel 43
- 2.4.3 Main Window 45
- 2.4.4 Status Bar 45
- CHAPTER 3 47
- 3.2 Connection Wizard 48
- 3.2.1 Welcome 49
- 3.2.2 System Information 49
- 3.2.3 Wireless Network Setup 50
- Chapter 3 Wizard Setup 51
- 3.2.3.4 OTIST Screen 52
- 3.2.4 ISP Parameters 53
- Chapter 3 Wizard Setup 54
- 3.2.5 Your IP Address 55
- 3.2.6.1 Ethernet 56
- 3.2.6.2 PPPoE 57
- 3.2.7 MAC Address 59
- 3.3 VoIP Setup Wizard 61
- 3.3.1 SIP Settings 62
- 3.3.2 Registration Complete 63
- 3.4.1 Welcome 66
- 3.4.2 General Information 67
- 3.4.3 Services Setup 68
- 3.4.4 Priority Setup 69
- 3.4.5 Finish 70
- CHAPTER 4 71
- Chapter 4 Status Screens 72
- Table 27 Status Screen 72
- Chapter 4 Status Screens 73
- 4.2 Any IP Table Window 74
- 4.3 DHCP Table Window 75
- 4.4 VoIP Statistics Window 75
- 4.5 BW MGMT Monitor Window 77
- 4.6 Packet Statistics Window 79
- Wireless LAN (85) 83
- WAN (101) 83
- LAN (111) 83
- NAT (123) 83
- CHAPTER 5 85
- 5.2.1 SSID 86
- 5.2.2 MAC Address Filter 86
- 5.2.3 User Authentication 86
- 5.2.4 Encryption 87
- 5.4 General WLAN Screen 88
- 5.4.1 No Security 89
- 5.4.2 WEP Encryption Screen 90
- 5.4.3 WPA(2)-PSK 91
- RADIUS server has priority 92
- Chapter 5 Wireless LAN 93
- Figure 47 Wireless: WPA(2) 93
- Table 39 Wireless: WPA(2) 93
- 5.5 OTIST Screen 94
- 5.5.1 Notes on OTIST 96
- 5.6 MAC Filter 97
- Table 41 MAC Address Filter 98
- Chapter 5 Wireless LAN 100
- CHAPTER 6 101
- 6.1.3 MAC Address 102
- 6.1.4 RIP Setup 102
- 6.2 WAN Screens 103
- Chapter 6 WAN 104
- Chapter 6 WAN 105
- 6.2.4 WAN Advanced Screen 107
- CHAPTER 7 111
- 7.1.2 DHCP Setup 112
- 7.1.3 LAN TCP/IP 112
- 7.1.4 DNS Server Address 112
- 7.1.5 RIP Setup 113
- 7.1.6 Multicast 113
- 7.1.7 Any IP 114
- 7.2 LAN Screens 115
- 7.2.2 LAN DHCP Setup Screen 116
- 7.2.3 LAN Static DHCP Screen 117
- 7.2.4 LAN Client List Screen 118
- 7.2.5 LAN IP Alias Screen 119
- 7.2.6 LAN Advanced Screen 120
- Chapter 7 LAN 121
- Chapter 7 LAN 122
- CHAPTER 8 123
- Chapter 8 NAT 124
- 8.2 NAT Screens 125
- Forwarding 126
- Chapter 8 NAT 127
- 8.2.5 NAT ALG Screen 129
- PART III 131
- CHAPTER 9 133
- 9.1.4 SIP Call Progression 134
- 9.1.5 SIP Client Server 134
- Chapter 9 SIP 135
- Figure 74 SIP User Agent 135
- Figure 75 SIP Proxy Server 135
- 9.1.6 RTP 136
- 9.1.7 NAT and SIP 136
- 9.1.8 Voice Coding 137
- 9.2 Custom Tones (IVR) 138
- 9.3 SIP Screens 140
- Chapter 9 SIP 142
- 9.3.3 SIP QoS Screen 145
- CHAPTER 10 147
- Chapter 10 Phone 148
- Chapter 10 Phone 149
- 10.2 Phone Screens 150
- 10.3.2 Using your DECT Phone 155
- 10.3.3 DECT Phone Screen 156
- 10.3.5 Phone Region Screen 158
- CHAPTER 11 163
- Chapter 11 Phone Book 164
- 11.1.2 Speed Dial Screen 165
- CHAPTER 12 167
- Chapter 12 PSTN Line 168
- CHAPTER 13 169
- Chapter 13 VoIP Trunking 170
- 13.3 Call Rules 171
- 13.4 VoIP Trunking Scenarios 171
- 13.5 Trunking General Screen 172
- Chapter 13 VoIP Trunking 173
- 13.8.4 Call Progression 179
- 13.9.4 Call Progression 183
- Security 185
- CHAPTER 14 187
- Chapter 14 Firewall 188
- 14.2 Triangle Route 189
- 14.3 Firewall Screens 191
- Chapter 14 Firewall 193
- CHAPTER 15 195
- Chapter 15 Content Filter 196
- Chapter 15 Content Filter 197
- Management 199
- CHAPTER 16 201
- Chapter 16 Static Route 202
- Chapter 16 Static Route 203
- CHAPTER 17 205
- 17.1.6 Scheduler 206
- Chapter 17 Bandwidth MGMT 207
- Chapter 17 Bandwidth MGMT 208
- 17.1.8 Bandwidth Borrowing 209
- CHAPTER 18 217
- 18.1.3 System Timeout 218
- 18.2.1 WWW Screen 218
- 18.2.2 Telnet Screen 218
- 18.2.3 FTP Screen 219
- 18.3 SNMP 220
- 18.3.1 Supported MIBs 221
- 18.3.2 SNMP Traps 221
- 18.3.3 Configuring SNMP 221
- 18.3.4 DNS Screen 222
- 18.3.5 Security Screen 223
- Chapter 18 Remote MGMT 224
- CHAPTER 19 225
- 19.2 UPnP Examples 226
- Chapter 19 UPnP 227
- Chapter 19 UPnP 228
- Figure 143 System Tray Icon 232
- Network 233
- 19.3 General 235
- CHAPTER 20 237
- 20.4 Print Server Screen 242
- Figure 160 Printers Folder 243
- Figure 170 Macintosh HD 248
- Figure 173 Utilities Folder 249
- Figure 176 Printer Model 250
- Figure 177 Print Server 250
- CHAPTER 21 251
- Chapter 21 File Sharing 252
- 21.3 User Accounts 253
- Chapter 21 File Sharing 255
- Maintanence and 259
- Troubleshooting 259
- CHAPTER 22 261
- 22.2 Dynamic DNS Overview 262
- 22.2.2 Dynamic DNS 263
- 22.2.3 Dynamic DNS Screen 263
- Chapter 22 System 264
- 22.3 Time Setting Overview 265
- 22.3.2 Resetting the Time 266
- 22.3.3 Time Settings Screen 266
- Chapter 22 System 267
- CHAPTER 23 269
- 23.2 Logs Screens 270
- 23.2.2 Log Settings Screen 271
- Chapter 23 Log 272
- Chapter 23 Log 273
- Table 119 System Error Logs 273
- Table 122 TCP Reset Logs 274
- Table 130 ICMP Notes 278
- CHAPTER 24 281
- Chapter 24 Tools 282
- 24.2.3 Configuration Screen 283
- 24.2.5 Restart Screen 285
- CHAPTER 25 287
- V I forgot the password 288
- 25.3 Internet Access 289
- 25.4 Phone Calls and VoIP 290
- Chapter 25 Troubleshooting 291
- Chapter 25 Troubleshooting 292
- PART VII 293
- APPENDIX A 295
- Table 137 Firmware Features 296
- Power Adaptor Specifications 298
- APPENDIX B 301
- JavaScripts 304
- Java Permissions 305
- JAVA (Sun) 306
- APPENDIX C 307
- Subnet Masks 308
- Notation 309
- Subnetting 310
- Example: Four Subnets 311
- Example: Eight Subnets 312
- Subnet Planning 313
- Configuring IP Addresses 314
- APPENDIX D 315
- Installing Components 316
- Configuring 317
- Windows 2000/NT/XP 318
- Macintosh OS X 323
- Verifying Settings 324
- Using Configuration Files 327
- APPENDIX E 329
- Appendix E SIP Passthrough 330
- APPENDIX F 331
- Example Internal SPTGEN Menus 334
- Appendix F Internal SPTGEN 335
- Table 153 Menu 3 335
- Appendix F Internal SPTGEN 336
- Table 155 Menu 12 339
- Command Examples 346
- APPENDIX G 347
- Appendix G Services 348
- Appendix G Services 349
- APPENDIX H 351
- ZyXEL Limited Warranty 353
- Appendix H Legal Information 354
- APPENDIX I 355
- Appendix I Customer Support 356
- Appendix I Customer Support 357
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