ZyXEL Communications P-2602HWL-C - Guía de usuario descargar pdf (Pagina 426)

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Chapter 31 Troubleshooting

P-2602HWUDL-D User’s Guide

426

31.2 ZyXEL Device Access and Login

V I forgot the IP address for the ZyXEL Device.

1 The default IP address is 192.168.1.1.

2 If you changed the IP address and have forgotten it, you might get the IP address of the

ZyXEL Device by looking up the IP address of the default gateway for your computer.

To do this in most Windows computers, click Start > Run, enter cmd, and then enter

ipconfig. The IP address of the Default Gateway might be the IP address of the ZyXEL

Device (it depends on the network), so enter this IP address in your Internet browser.

3 If this does not work, you have to reset the device to its factory defaults. See Section 1.6

on page 49.

V I forgot the password.

1 The default password is 1234.

2 If this does not work, you have to reset the device to its factory defaults. See Section 1.6

on page 49.

V I cannot see or access the Login screen in the web configurator.

1 Make sure you are using the correct IP address.

• The default IP address is 192.168.1.1.

• If you changed the IP address (Section 9.3.1 on page 144), use the new IP address.

• If you changed the IP address and have forgotten it, see the troubleshooting

suggestions for I forgot the IP address for the ZyXEL Device.

2 Check the hardware connections, and make sure the LEDs are behaving as expected. See

the Quick Start Guide.

3 Make sure your Internet browser does not block pop-up windows and has JavaScripts

and Java enabled. See Appendix B on page 453.

4 If you disabled Any IP (Section 9.4.1 on page 148), make sure your computer is in the

same subnet as the ZyXEL Device. (If you know that there are routers between your

computer and the ZyXEL Device, skip this step.)

• If there is a DHCP server on your network, make sure your computer is using a

dynamic IP address. See Appendix A on page 1. Your ZyXEL Device is a DHCP

server by default.

• If there is no DHCP server on your network, make sure your computer’s IP address is

in the same subnet as the ZyXEL Device. See Appendix A on page 1.

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