Zyxel-communications P-335WT Manual de usuario Pagina 414
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P-335 Series User’s Guide
414 Chapter 41 Troubleshooting
41.3 Problems with the WAN
Table 148 Troubleshooting the WAN
PROBLEM CORRECTIVE ACTION
The WAN LED is
off.
Check the connections between the Prestige WAN port and the cable/DSL modem
or ethernet jack.
Check whether your cable/DSL device requires a crossover or straight-through
cable.
I cannot get a
WAN IP address
from the ISP.
Click WAN to verify your settings.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Refer to the WAN Setup chapter
(web configurator or SMT).
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator)
or the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on.
The Internet
connection
disconnects.
Check the schedule rules. Refer to Chapter 38 on page 393 (SMT).
If you use PPPoE encapsulation, check the idle time-out setting. Refer to the
Chapter 8 on page 129 (web configurator) or Chapter 27 on page 311 (SMT).
Contact your ISP.
- User’s Guide 1
- Copyright 3
- Federal Communications 4
- Statement 4
- ZyXEL Limited Warranty 6
- Customer Support 7
- 8 Customer Support 8
- Table of Contents 9
- Chapter 2 10
- Chapter 3 10
- Chapter 7 12
- Chapter 8 12
- Chapter 16 15
- Chapter 17 15
- Table of Contents 23 23
- 24 Table of Contents 24
- List of Figures 25
- List of Tables 33
- List of Tables 37 37
- 38 List of Tables 38
- About This User's Guide 39
- Related Documentation 39
- User Guide Feedback 40
- Syntax Conventions 40
- Graphics Icons Key 41
- 42 Preface 42
- CHAPTER 1 43
- 1.2.2 Non-Physical Features 44
- Table 1 IEEE 802.11b 45
- Table 2 IEEE 802.11g 46
- 1.3.3 VPN Application 50
- CHAPTER 2 53
- 2.3 Resetting the Prestige 54
- 2.3.3 Navigation Panel 55
- Table 3 Screens Summary 56
- CHAPTER 3 59
- (P-335WT only) 60
- Chapter 3 Wizard Setup 61 61
- 62 Chapter 3 Wizard Setup 62
- Chapter 3 Wizard Setup 63 63
- 64 Chapter 3 Wizard Setup 64
- 3.5.1 Ethernet 65
- 3.5.2 PPPoE Encapsulation 66
- 3.5.3 PPTP Encapsulation 67
- 68 Chapter 3 Wizard Setup 68
- 3.6 Wizard Setup : WAN 69
- 3.6.4 WAN MAC Address 70
- Chapter 3 Wizard Setup 71 71
- Table 13 Wizard Setup : WAN 71
- 72 Chapter 3 Wizard Setup 72
- 3.7 Wizard Setup : Complete 73
- 74 Chapter 3 Wizard Setup 74
- CHAPTER 4 75
- Service Priority 77
- CHAPTER 5 79
- 80 Chapter 5 System Screens 80
- 5.3 Dynamic DNS 81
- 5.4 Configuring Dynamic DNS 81
- 82 Chapter 5 System Screens 82
- Figure 24 DDNS 82
- Table 20 DDNS 82
- 5.5 Configuring Password 83
- 5.6 Configuring Time Setting 83
- 84 Chapter 5 System Screens 84
- Figure 26 Time Setting 84
- Table 22 Time Setting 84
- Chapter 5 System Screens 85 85
- 86 Chapter 5 System Screens 86
- CHAPTER 6 87
- 6.3.3 RIP Setup 88
- 6.3.4 Multicast 88
- 6.4 Any IP 89
- 6.5 Configuring IP 90
- Chapter 6 LAN Screens 91 91
- Figure 28 LAN IP 91
- Table 23 LAN IP 91
- 92 Chapter 6 LAN Screens 92
- 6.6 Configuring Static DHCP 93
- 6.7 Configuring IP Alias 94
- Chapter 6 LAN Screens 95 95
- Figure 30 IP Alias 95
- Table 25 IP Alias 95
- 96 Chapter 6 LAN Screens 96
- CHAPTER 7 97
- 7.2.3 Restricted Access 98
- 7.2.4 Hide Prestige Identity 98
- 7.2.5 G-plus 98
- 7.2.6 Using OTIST 98
- P-335 Series User’s Guide 100
- Figure 32 Wireless 100
- Table 26 Wireless 100
- 7.4.1 No Security 101
- 7.4.2 WEP Encryption 103
- 7.4.4 Introduction to WPA 105
- Figure 36 Wireless: WPA-PSK 107
- Table 29 Wireless: WPA-PSK 107
- Figure 38 Wireless: WPA 110
- Table 30 Wireless: WPA 111
- 7.4.10 802.1x Overview 112
- 7.4.13 Configuring 802.1x 118
- Figure 41 Wireless: 802.1x 119
- 7.5 MAC Filter 121
- Table 34 MAC Address Filter 122
- 7.6 Roaming 123
- 7.7 OTIST 124
- 7.7.1 Activating OTIST 125
- 7.7.2 OTIST button 125
- CHAPTER 8 127
- 8.4 Configuring WAN ISP 128
- 8.4.2 PPPoE Encapsulation 129
- 130 Chapter 8 WAN Screens 130
- Chapter 8 WAN Screens 131 131
- 8.4.3 PPTP Encapsulation 132
- Chapter 8 WAN Screens 133 133
- Table 40 PPTP Encapsulation 133
- 8.5 Configuring WAN IP 134
- Chapter 8 WAN Screens 135 135
- Figure 51 WAN: IP 135
- Table 41 WAN: IP 135
- 136 Chapter 8 WAN Screens 136
- 8.6 Configuring WAN MAC 137
- 8.7 Traffic Redirect 138
- Chapter 8 WAN Screens 139 139
- 140 Chapter 8 WAN Screens 140
- Table 42 Traffic Redirect 140
- Chapter 8 WAN Screens 141 141
- 142 Chapter 8 WAN Screens 142
- CHAPTER 9 143
- 9.1.2 What NAT Does 144
- 9.1.3 How NAT Works 144
- 9.1.4 NAT Application 145
- 9.1.5 NAT Mapping Types 145
- Table 44 NAT Mapping Types 146
- 9.2 Using NAT 147
- 9.3 SUA Server 147
- 9.4 Configuring SUA Server 149
- Figure 59 SUA/NAT Setup 150
- Table 46 SUA/NAT Setup 150
- Figure 60 Address Mapping 151
- Table 47 Address Mapping 151
- 9.6 Trigger Port Forwarding 154
- Figure 63 Trigger Port 156
- Table 49 Trigger Port 156
- CHAPTER 10 157
- Figure 65 Static Route 158
- Table 50 Static Route 158
- Table 51 Static Route: Edit 159
- CHAPTER 11 161
- 11.2 UPnP and ZyXEL 162
- 11.3 Configuring UPnP 162
- Chapter 11 UPnP 163 163
- Figure 67 Configuring UPnP 163
- Table 52 Configuring UPnP 163
- 164 Chapter 11 UPnP 164
- Chapter 11 UPnP 165 165
- 166 Chapter 11 UPnP 166
- Chapter 11 UPnP 167 167
- 168 Chapter 11 UPnP 168
- Chapter 11 UPnP 169 169
- 170 Chapter 11 UPnP 170
- CHAPTER 12 171
- Figure 72 TMSS 3 Steps 173
- Figure 76 TMSS Main Screen 174
- 12.2.1 TMSS Service Settings 175
- Table 53 Service Settings 176
- Figure 78 Virus Protection 176
- (see the footnote on 177
- Figure 80 Parental Controls 179
- Table 55 Parental Controls 179
- CHAPTER 13 183
- 184 Chapter 13 Firewall 184
- Chapter 13 Firewall 185 185
- Table 57 Firewall: Settings 185
- 13.3.1 LAN-to-WAN rules 186
- 13.4 Services 187
- 188 Chapter 13 Firewall 188
- Figure 84 Firewall: Service 188
- Table 58 Firewall: Service 188
- Chapter 13 Firewall 189 189
- 190 Chapter 13 Firewall 190
- CHAPTER 14 191
- Figure 85 Content Filter 192
- Table 59 Content Filter 193
- CHAPTER 15 197
- 15.2 Configuring WWW 198
- 15.3 Configuring Telnet 199
- 15.4 Configuring TELNET 200
- 15.5 Configuring FTP 201
- 15.6 SNMP 202
- 15.6.1 Supported MIBs 203
- 15.6.2 SNMP Traps 203
- 15.6.3 Configuring SNMP 203
- 15.7 Configuring DNS 205
- 15.8 Configuring Security 206
- Table 66 Security 207
- CHAPTER 16 209
- 16.2 IPSec Architecture 210
- 16.3 Encapsulation 211
- 16.4 IPSec and NAT 212
- Table 67 VPN and NAT 213
- CHAPTER 17 215
- 17.3 My IP Address 216
- 17.4 Secure Gateway Address 216
- 17.5 Summary Screen 217
- 218 Chapter 17 VPN Screens 218
- Figure 98 VPN: Summary 218
- Table 69 VPN: Summary 218
- 17.6 Keep Alive 219
- 17.7 NAT Traversal 219
- 17.7.2 Remote DNS Server 220
- 17.8 ID Type and Content 221
- 17.9 Pre-Shared Key 222
- 17.10 Editing VPN Rules 223
- 224 Chapter 17 VPN Screens 224
- Chapter 17 VPN Screens 225 225
- 17.11 IKE Phases 226
- 17.11.1 Negotiation Mode 227
- 228 Chapter 17 VPN Screens 228
- Chapter 17 VPN Screens 229 229
- 230 Chapter 17 VPN Screens 230
- Table 74 VPN IKE: Advanced 230
- Chapter 17 VPN Screens 231 231
- 232 Chapter 17 VPN Screens 232
- 17.13 Manual Key Setup 233
- 17.14 Configuring Manual Key 234
- Chapter 17 VPN Screens 235 235
- Figure 105 Setup: Manual 235
- Table 75 Rule Setup: Manual 235
- 236 Chapter 17 VPN Screens 236
- 17.15 Viewing SA Monitor 237
- 238 Chapter 17 VPN Screens 238
- Figure 106 SA Monitor 238
- Table 76 SA Monitor 238
- Chapter 17 VPN Screens 239 239
- 240 Chapter 17 VPN Screens 240
- Chapter 17 VPN Screens 241 241
- 242 Chapter 17 VPN Screens 242
- CHAPTER 18 243
- 18.2 Log Settings 244
- Figure 111 Log Settings 246
- Table 80 Log Settings 247
- CHAPTER 19 249
- 250 Chapter 19 Print Server 250
- CHAPTER 20 251
- 20.1.6.1 Xbox Live 255
- 20.1.6.2 VoIP (SIP) 256
- 20.1.6.3 FTP 256
- 20.1.6.4 E-Mail 256
- 20.1.6.5 eMule/eDonkey 256
- 20.1.6.6 WWW 256
- 20.1.7 Services 257
- Configuration screen 258
- 20.3.1 Bandwidth Borrowing 260
- Configuration Edit screen 261
- 20.5 Monitor Screen 262
- CHAPTER 21 265
- 266 Chapter 21 Maintenance 266
- Table 87 Maintenance Status 266
- 21.3 DHCP Table Screen 267
- 21.4 Any IP Table 268
- 21.5 Association List 269
- 21.6 F/W Upload Screen 270
- Chapter 21 Maintenance 271 271
- 272 Chapter 21 Maintenance 272
- Figure 127 Upload Warning 272
- 21.7 Configuration Screen 273
- 21.7.1 Backup Configuration 274
- Chapter 21 Maintenance 275 275
- 21.8 Restart Screen 276
- Chapter 21 Maintenance 277 277
- Figure 134 System Restart 277
- 278 Chapter 21 Maintenance 278
- CHAPTER 22 279
- Prestige 280
- Figure 137 SMT Main Menu 282
- Table 95 Main Menu Summary 282
- CHAPTER 23 285
- CHAPTER 24 289
- CHAPTER 25 291
- 25.3.1 IP Alias Setup 294
- CHAPTER 26 301
- 26.5 Basic Setup Complete 304
- CHAPTER 27 305
- Figure 156 306
- 27.2.2 PPPoE Encapsulation 307
- 27.2.3 PPTP Encapsulation 308
- 27.3 Edit IP 309
- 27.4 Remote Node Filter 311
- Figure 162 313
- CHAPTER 28 315
- CHAPTER 29 317
- 29.3 NAT Setup 319
- 29.3.1 Address Mapping Sets 320
- 29.3.1.2 Ordering Your Rules 322
- Figure 171 323
- Figure 172 324
- Menu 15.2.1 NAT Server Setup 324
- 29.5 General NAT Examples 325
- Figure 175 326
- Figure 176 NAT Example 2 326
- Figure 178 NAT Example 3 328
- Figure 179 328
- NAT Example 3: Menu 11.3 328
- Figure 183 NAT Example 4 330
- CHAPTER 30 333
- CHAPTER 31 335
- Len Length 338
- (from 0) and the Length 341
- Length= 0 342
- 31.3 Example Filter 343
- 31.4 Filter Types and NAT 345
- 31.5 Firewall Versus Filters 346
- 31.6 Applying a Filter 346
- CHAPTER 32 349
- 32.2 Supported MIBs 350
- 32.3 SNMP Configuration 350
- 32.4 SNMP Traps 351
- Table 124 SNMP Traps 352
- CHAPTER 33 353
- 33.1.3 802.1x 355
- CHAPTER 34 359
- 34.2 System Information 361
- 34.3 Log and Trace 362
- 34.3.1.1 CDR 364
- 34.3.1.2 Packet triggered 366
- 34.3.1.3 Filter log 366
- 34.3.1.4 PPP log 366
- 34.3.1.5 Firewall log 367
- 34.4 Diagnostic 368
- 34.4.1 WAN DHCP 369
- CHAPTER 35 371
- 35.2 Backup Configuration 372
- 35.2.4 GUI-based FTP Clients 374
- 35.2.7 TFTP Command Example 375
- 35.3 Restore Configuration 376
- 35.4.1 Firmware File Upload 378
- Figure 222 379
- 35.4.5 TFTP File Upload 380
- CHAPTER 36 383
- 36.2 Call Control Support 384
- 36.2.2 Call History 385
- 36.3 Time and Date Setting 386
- Figure 231 387
- 36.3.1 Resetting the Time 388
- CHAPTER 37 389
- Figure 232 390
- CHAPTER 38 393
- CHAPTER 39 397
- 39.2 IPSec Summary Screen 398
- 39.3 IKE Setup 404
- Figure 240 405
- Menu 27.1.1.1 IKE Setup 405
- 39.4 Manual Setup 406
- 39.4.1 Active Protocol 407
- CHAPTER 40 409
- 410 Chapter 40 SA Monitor 410
- Figure 242 410
- Menu 27.2 SA Monitor 410
- Chapter 40 SA Monitor 411 411
- 412 Chapter 40 SA Monitor 412
- CHAPTER 41 413
- 41.3 Problems with the WAN 414
- Blocking 415
- Problems with the Password 416
- Figure 243 Pop-up Blocker 417
- Figure 245 Internet Options 419
- 41.5.1.2 JavaScripts 420
- 3 Scroll down to Scripting 421
- 41.5.1.3 Java Permissions 422
- 41.5.1.3.1 JAVA (Sun) 423
- Figure 250 Java (Sun) 424
- 6 Then click the OK button 425
- Appendix A 427
- Product Specifications 427
- Appendix B 429
- How PPPoE Works 430
- Prestige as a PPPoE Client 430
- Appendix C 431
- PPTP Protocol Overview 432
- Control & PPP Connections 432
- PPP Data Connection 433
- 434 Appendix C PPTP 434
- Appendix D 435
- Print Server 435
- Installation Requirements 436
- Appendix D Print Server 437 437
- 438 Appendix D Print Server 438
- 7 Click Next to continue 439
- 440 Appendix D Print Server 440
- Figure 263 Add Printer Help 440
- Appendix D Print Server 441 441
- 442 Appendix D Print Server 442
- Figure 266 442
- Appendix D Print Server 443 443
- 444 Appendix D Print Server 444
- Figure 270 Printers Screen 444
- 5 Click Next to continue 445
- 8 Click Next to continue 445
- 11 Click Next to continue 446
- Appendix D Print Server 447 447
- Figure 275 Add Port Screen 447
- 448 Appendix D Print Server 448
- 22 Click Next to continue 449
- 27 Click Next to continue 450
- Appendix D Print Server 451 451
- Macintosh OS X 452
- Appendix D Print Server 453 453
- Figure 289 Utilities Folder 453
- Name displays in bold type 454
- Appendix D Print Server 455 455
- Figure 293 Print Server 455
- 456 Appendix D Print Server 456
- Appendix E 457
- Print Server Specifications 457
- 460 Appendix E 460
- Appendix F 461
- NetBIOS Filter Commands 461
- NetBIOS Filter Configuration 462
- Appendix G 463
- Log Descriptions 463
- Table 161 UPnP Logs 464
- Appendix H 465
- Installing Components 466
- Configuring 467
- Windows 2000/NT/XP 468
- Verifying Settings 472
- Macintosh OS 8/9 473
- Appendix I 477
- Wireless LANs 477
- 478 Appendix I Wireless LANs 478
- Appendix I Wireless LANs 479 479
- Fragmentation Threshold 480
- Preamble Type 481
- IEEE 802.1x 482
- EAP Authentication 483
- Types of Authentication 484
- WEP Authentication Steps 485
- Dynamic WEP Key Exchange 486
- User Authentication 487
- Encryption 487
- Security Parameters Summary 488
- Requirements for Roaming 489
- 490 Appendix I Wireless LANs 490
- Appendix J 491
- Recommendation 491
- Positioning Antennas 492
- Appendix K 493
- Protection 493
- Appendix L 495
- Triangle Route 495
- IP Aliasing 496
- Gateways on the WAN Side 497
- Appendix M 499
- Registering Your ZyXEL Device 500
- Appendix M myZyXEL.com 501 501
- 9 Click Continue again 502
- Activating a Service 503
- 504 Appendix M 504
- Numerics 505
- 506 Index 506
- Index 507 507
- 508 Index 508
- Index 509 509
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