ZyXEL Communications Prestige 681 Guía de usuario descargar pdf (Pagina 136)

Prestige 681 SDSL Router

12-2 Troubleshooting

12.2 Problems With the WAN Interface

Table 12-2 Troubleshooting the SDSL connection

Problem Corrective Action

Initialization of the PVC

connection failed.

Ensure that the cable is connected properly from the SDSL port to the wall

jack. The SDSL LED on the front panel of the Prestige should be on. If not,

check

Menu 24.1

to verify that the

Line Status

Synchronizing

, then wait 10

minutes until the PVC synchronizes and this field shows

Normal

. If this field

does not eventually show

Normal

, go to

Menu 2

and check that the

Service

Type

(

Client

Server

) and the

Transfer Rate

are the same as the peer. If

you still have problems, you may need to verify these variables with the

telephone company and/or ISP or the peer router (in a LAN-to-LAN

application).

12.3 Problems with the LAN Interface

Table 12-3 Troubleshooting the LAN Interface

Problem Corrective Action

Check the Ethernet LEDs on the front panel. The LED should be

on for a port that has a station connected. If it is off, check the

cables between your Prestige and the station.

Can’t ping any station on the LAN

Verify that the IP address and the subnet mask are consistent

between the Prestige and the workstations.

12.4 Problems Connecting to a Remote Node or ISP

Table 12-4 Troubleshooting a Connection to a Remote Node or ISP

Problem Corrective Action

Can’t connect to a remote node or

ISP

Go to

Menu 4

Menu 11.1

and

verify your

Encapsulation

for the

remote node. Note that the P681 must reboot when the

Encapsulation

method is changed in

Menu 4

11.1

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