ZyXEL Communications STB-2101H Guía de usuario descargar pdf (Pagina 8)

BeeSmart LITE Documentation

documentation for the details.

Which EPG providers can I use for ingesting EPG?

BeeSmart LITE natively supports Port.hu EPG provider. However, you can use any EPG provider as long as you adapt to the BeeSmart EPG

format. Please check the BeeSmart Lite documentation for detailed instructions how to do that.

Are there any logs with useful troubleshooting information?

Yes. You can check the server.log and beesmart.log. Please also check the Troubleshooting guide for some tips and tricks. Useful toll is also the

BeeSmart Config Utility. It is a script, located in the folder /home/beesmart/scripts named bs_config. You can start it with the ./bs_config. This

script will store useful information to the txt file that you can attach to the BeeSmart LITE forum if posting a question.

Is OTT streaming supported on the BeeSmart LITE?

OTT streaming is supported for Live TV channels and VOD content with BeeSmart LITE. For any Live TV channel you can define OTT Link

parameter where you set the URL for the content. This link can be either for http streaming of TS files or for HLS streaming. VOD server for HLS

streams can be a basic apache server, where individual content is put in separate folders (be sure to select Orbit as VOD server type. Check

Common Issues for more info). When adding HLS VOD content, be sure that path to the file is specified as well, meaning if stream is located at

:// . . . , the full path would be / / . . In addition the STB, under Entities/Devices, needs to behttp 192 168 10 10/movie1/index.m3u8 movie1 index m3u8

defined as a OTT device. Please note that STB should support OTT streaming. Check with the STB vendor if OTT streaming is supported on your

preferred STB.

Which transport technologies can I use for the OTT with the BeeSmart LITE?

BeeSmart LITE supports basic OTT streaming for the Live TV content. From the MW perspective transport technology is transparent. You can

use any technology where you define the content link in the URL format and that STB supports it. In practice, HLS and http streaming of TS files

is most commonly used.

When I switch between Live TV channels I see only small video window instead of a full screen. How can I solve this

problem?

Described behavior is present if STB device does not support the PIP feature and PIP is activated for this STB device in the Admin portal. Please

check that in the Entities/Device/, PIP is disabled for specific STB device.

When I switch to a Live TV channel on the TV, I see black screen and the popup »Channel not included in your TV

package«. How can I add this channel to my package?

This message means that particular Live TV channel is not included in the subscriber package of your subscriber. Please check the

Administration Guide how to add Live TV channels in the proper package.

I connected the STB to the BeeSmart LITE, but I don't get the login screen on the TV. What can be wrong?

There are usually two scenarios. If you see white screen on the TV, it means that BeeSmart LITE client on the STB can't connect to the server. It

can be because of wrong URL configuration, IP connectivity or issues on the server (e.g. DB not working, URL for client devices no defined…). If

you see black screen on the TV, the reason can be that STB is not added to the devices in the BeeSmart LITE Admin with the correct MAC

address and the device is not connected to the subscriber.

In any case, you can check the following:

Make sure that you have the correct SW on the STB that supports BeeSmart LITE

Make sure that you configured correct MW URL on the STB

Make sure that IP connectivity between BeeSmart LITE server and STB is OK

Make sure that STB and subscriber is correctly configured in the BeeSmart LITE Admin

Make sure that BeeSmart LITE server is up and running (check the Troubleshooting Guide for instructions how to do that)

Make sure that DB is up and running (check the Troubleshooting Guide for instructions how to do that)

Check the Troubleshooting Guide for other relevant Tips&Tricks

Check other topics in the FAQ section

Check the BeeSmart LITE forum for any similar issues already answered

I successfully ingested EPG but there is no EPG data on the TV. What can be wrong?

Please check that the date and time on the STB is correct and that also the BeeSmart LITE server has the correct time.

BeeSmart LITE server was working without any problems, but now I can't connect any more to the Admin portal and I

don't get the login screen if I restart the STB. What can I do?

Please check if you recently did any changes in your configuration or in the network. Otherwise, please check the BeeSmart LITE Installation

Guide and Troubleshooting Guide for the basic troubleshooting procedures. In general, you should check if:

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