ZyXEL Communications Prestige 642M series Guía de usuario descargar pdf (Pagina 57)

Prestige 642 ADSL Internet Access Router

12-2 Troubleshooting

12.2 Problems With the WAN Interface

Table 12-2 Troubleshooting the ADSL connection

Problem Corrective Action

Initialization of the PVC

connection failed.

Ensure that the cable is connected properly from the ADSL port to the wall

jack. The ADSL LED on the front panel of the Prestige should be on. Check

that your VPI, VCI, type of encapsulation and type of multiplexing settings are

the sama as what you collected from your telephone company and ISP. Reboot

the Prestige. If you still have problems, you may need to verify these variables

with the telephone company and/or ISP.

12.3 Problems with the LAN Interface

Table 12-3 Troubleshooting the LAN Interface

Problem Corrective Action

Check the Ethernet LEDs on the front panel. The LED should be

on for a port that has a station connected. If it is off, check the

cables between your Prestige and the station.

Can’t ping any station on the LAN

Verify that the IP address and the subnet mask are consistent

between the Prestige and the workstations.

12.4 Problems Connecting to a Remote Node or ISP

Table 12-4 Troubleshooting a Connection to a Remote Node or ISP

Problem Corrective Action

Check Menu 24.1 to verify the line status. If it indicates [down], then

refer to the section on the line problems.

Can’t connect to a remote node or

ISP

In Menu 11.1, verify your login name and password for the remote

node.

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ZyXEL Communications Prestige 642M series Guía de usuario Pagina 57