ZyXEL Communications P-663HN-51 Guía de usuario descargar pdf (Pagina 144)

Chapter 24 Troubleshooting

P-663H-51 User’s Guide

144

24.2 ZyXEL Device Access and Login

V I forgot the IP address for the ZyXEL Device.

1 The default IP address is 192.168.1.1.

2 If you changed the IP address and have forgotten it, you might get the IP address of the

ZyXEL Device by looking up the IP address of the default gateway for your computer.

To do this in most Windows computers, click Start > Run, enter cmd, and then enter

ipconfig. The IP address of the Default Gateway might be the IP address of the ZyXEL

Device (it depends on the network), so enter this IP address in your Internet browser.

3 If this does not work, you have to reset the device to its factory defaults. See Section 2.3

on page 33.

V I forgot the password.

1 The default password is 1234.

2 If this does not work, you have to reset the device to its factory defaults. See Section 2.3

on page 33.

V I cannot see or access the Login screen in the web configurator.

1 Make sure you are using the correct IP address.

• The default IP address is 192.168.1.1.

• If you changed the IP address (Section 6.2.1 on page 68), use the new IP address.

• If you changed the IP address and have forgotten it, see the troubleshooting

suggestions for I forgot the IP address for the ZyXEL Device.

2 Check the hardware connections, and make sure the LEDs are behaving as expected. See

Section 1.4 on page 27 and Section 1.5 on page 28.

3 Make sure your Internet browser does not block pop-up windows. See Appendix C on

page 181.

4 Make sure your computer is in the same subnet as the ZyXEL Device. (If you know that

there are routers between your computer and the ZyXEL Device, skip this step.)

• If there is a DHCP server on your network, make sure your computer is using a

dynamic IP address. See Section 6.2.1 on page 68. Your ZyXEL Device is a DHCP

server by default.

• If there is no DHCP server on your network, make sure your computer’s IP address is

in the same subnet as the ZyXEL Device. See Section 6.2.1 on page 68.

5 Reset the device to its factory defaults, and try to access the ZyXEL Device with the

default IP address. See Section 2.3 on page 33.

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ZyXEL Communications P-663HN-51 Guía de usuario Pagina 144