ZyXEL Communications P-663HN-51 Guía de usuario descargar pdf (Pagina 145)

Chapter 24 Troubleshooting

P-663H-51 User’s Guide

145

6 If the problem continues, contact the network administrator or vendor, or try one of the

advanced suggestions.

V I can see the Login screen, but I cannot log in to the ZyXEL Device.

1 Make sure you have entered the user name and password correctly. The default password

is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on.

2 Turn the ZyXEL Device off and on.

3 If this does not work, you have to reset the device to its factory defaults. See Section 2.3

on page 33.

24.3 Internet Access

V I cannot access the Internet.

1 Check the hardware connections, and make sure the LEDs are behaving as expected. See

Section 1.4 on page 27 and Section 1.5 on page 28.

2 If your ISP gave you Internet connection information, make sure you entered it correctly

in the Network > WAN > Internet Connection screen. These fields are case-sensitive,

so make sure [Caps Lock] is not on.

3 Disconnect all the cables from your device, and follow the directions in Section 1.4 on

page 27 again.

4 If the problem continues, contact your ISP.

V I cannot access the Internet anymore. I had access to the Internet (with the

ZyXEL Device), but my Internet connection is not available anymore.

1 Check the hardware connections, and make sure the LEDs are behaving as expected. See

Section 1.4 on page 27 and Section 1.5 on page 28.

2 Reboot the ZyXEL Device.

3 Turn the ZyXEL Device off and on.

4 If the problem continues, contact your ISP.

V The Internet connection is slow or intermittent.

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ZyXEL Communications P-663HN-51 Guía de usuario Pagina 145